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FAQ GENERAL QUESTIONS Web Hosting Related Questions
What is virtual Web hosting? ConnectPros.com specializes in virtual Web hosting, which means that you can find a home for your Web site on our high performance Web servers and establish your presence on the Internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own Web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock support, all at a small fraction of the cost of doing it yourself. Back to the top. Do you offer dial-up Internet access? No. Local Internet access will be necessary to maintain your Web site and retrieve your e-mail. Because we provide only Web hosting, we do not have to maintain the hundreds of modems necessary to provide dial-up service. This allows us to specialize in Web hosting services, which means that we can provide you or your business with the most dynamic hosting environment available anywhere. Back to the top. Do you offer Web site design services? No. Although the PrecisionPros.com Network provides a wide range of Web site hosting and custom programming services, we do not provide Web site design. However, we have established relationships with a number of fine Web design companies, so feel free to ask us for a recommendation. Back to the top. Can I upgrade my account ? Yes. You can upgrade your account at any time. We will invoice you for the pro-rated monthly charges and a setup fee will apply. Please e-mail your request to our sales department (sales@connectpros.com) and be sure to include your domain name. Back to the top. Is 3000 MB/month of data transfer going to be enough to support my Web site ? Our experience has shown that 3000 MB/month (amount available with the Personal plan) is enough bandwidth for the average Web site. Depending on the quantity and size of your files, this could support thousands of hits per month. Should your needs grow, however, we have cost effective plans that are designed to grow with you. Back to the top. How do I transfer files to my Web site ? Files can be transferred to the Web server via File Transport Protocol (FTP). You'll need an FTP program for either a PC or a Mac. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. If you need help with FTP, contact our support department or click here for more information and access to some FTP programs. Microsoft FrontPage users can 'publish' their sites to our server and should not use FTP. Back to the top. Will I have unlimited access to update my pages ? You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure. Back to the top. Can I use my account for commercial purposes ? Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information and products available to the users of the Internet community. Back to the top. Can I resell space within my own account ? Yes. You can resell space within your account. However, you will be responsible for its content and data transfer. It will not be possible to acquire multiple account passwords for FTP access or set up sub-directories of your domain to have their own domain names. For more options and opportunities to resell space within your own account, our hosting plans at ServerPros.com (also part of the PrecisionPros.com Network) will be just what you need. Back to the top. How long does it take to set up a new account ? Most accounts are set up and active within 24 hours! Once an account is set up an activation notice will be sent you via e-mail including a userID, password, and FTP hostname. You can begin uploading files to your new Web site immediately thereafter. Domain account users will be given a temporary URL to access their site via the Web prior to the completion of either domain registration or transfer. Back to the top. Domain Name Related Questions Will I be able to access my domain name with or without the 'www.'? Yes, you will be able to access the domain name with or without the 'www.' in front. For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com". Back to the top. Do you handle domain registration? Yes. We can now register domain names for you at a lower cost and for up to 10 years. We can also process your domain transfer requests. Back to the top. What is a NIC handle? Every entity registered with InterNIC has a NIC handle. You can use the same NIC handle as the contact for several domains. This way, if you make a change to the NIC handle (i.e., the e-mail address), all domains using that NIC handle will be updated as well. Back to the top. Can I transfer an existing domain name? Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at your present site while waiting for your domain name to transfer. We will provide you with a temporary IP address so you can mirror your site on our server. All e-mail and Web pages will still be accessed from your current site. It is very important that you use the same company name and address that you originally used to register the domain. If the company name differs from that which is on file, additional steps may be necessary. If the contact information for the domain is no longer current, you will need to prepare a fax on company letterhead, as follows:
How long does it take before my domain name is active? It usually takes about 2 - 3 days before it is visible to all users of the Internet. All Internet providers must update their records (DNS tables) to reflect new site locations. This process is called propagation. Back to the top. What is the fee for domain name registration? $25.00 setup, $10.00/year fee for 1-10 years. Back to the top. |
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